Thank you for shopping with TANOLAL LLC. We want you to have a positive shopping experience. This Refund & Return Policy explains when and how you may request a return, exchange, or refund for baby clothing and other products purchased through our online store.
1. Return Period
We generally accept eligible returns within 30 days of delivery.
To qualify for a return, the item should generally:
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Be unused and unworn
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Be in its original condition
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Be clean and free from stains, odors, damage, or signs of wear
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Include original packaging, tags, and applicable accessories
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Be accompanied by the order number or proof of purchase
Items that do not meet the applicable return requirements may not be eligible for a refund or exchange.
2. Baby Clothing Returns
For health, hygiene, and safety reasons, baby clothing should be returned unworn, unwashed, and in resalable condition, with original tags attached where applicable.
Products that have been washed, worn, stained, damaged, altered, or otherwise changed after delivery may not be eligible for return unless the issue is due to a product defect, incorrect item, or another circumstance covered by applicable law.
We recommend checking the product's size information carefully before placing an order.
3. Damaged or Defective Products
If your order arrives damaged, defective, or materially different from the product you ordered, please contact us as soon as possible after delivery.
Please provide:
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Your order number
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A description of the issue
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Clear photographs of the product
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Photographs of the packaging, where relevant
We will review the information and determine an appropriate resolution, which may include a replacement, exchange, refund, or another available remedy where applicable.
4. Incorrect Items
If you receive an item that is different from what you ordered, please contact us promptly after delivery.
After reviewing your order information, we will work with you to provide an appropriate resolution if the error is confirmed.
5. Non-Returnable Items
Certain products may not be eligible for return due to hygiene considerations, customization, condition, or other applicable restrictions.
Examples may include:
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Washed or worn baby clothing
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Items with removed tags where tags are required for return
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Products with stains, odors, or other signs of use
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Products damaged through customer use
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Products altered or modified by the customer
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Personalized or customized products, where applicable
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Items missing required components or original packaging
This does not limit any rights or remedies that cannot legally be excluded under applicable law.
6. How to Request a Return
Before sending an item back, please contact us at:
Email: TANOLALLLC@outlook.com
Phone: +1 240-394-1246
Please provide your order number and a brief explanation of the reason for your return.
Do not send a return to our business address unless we have provided specific return instructions. Depending on the circumstances, we may provide a designated return address or additional instructions.
7. Return Shipping
Unless a return is due to an item being defective, damaged upon arrival, incorrect, or otherwise covered by applicable law, the customer may be responsible for return shipping costs.
Original shipping charges may not be refundable unless required by applicable law or the return resulted from an error on our part.
8. Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
9. Partial Refunds
In certain circumstances, a partial refund may be considered when a returned product has damage, missing components, signs of use, or other conditions that affect its resale value, where permitted by applicable law.
We will communicate the applicable resolution when appropriate.
10. Exchanges
If you would like to exchange an eligible item for a different size or product, please contact us.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund.
11. Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipping. Once an order has been shipped, cancellation may no longer be possible and the applicable return process may need to be followed.
12. Late or Missing Refunds
If you have been approved for a refund but have not received it, first check your bank or payment account.
You may also contact your payment provider, as processing times can vary.
If you still have not received your refund after the applicable processing period, please contact us at TANOLALLLC@outlook.com.
13. Consumer Rights
This policy is intended to operate alongside applicable consumer protection laws.
Nothing in this policy is intended to restrict, exclude, or waive any rights or remedies that you may have under applicable law.
14. Contact Us
If you have questions about our Refund & Return Policy or need assistance with a return or refund, please contact us:
TANOLAL LLC
250 66th St
Avalon, New Jersey 08202
USA
Email: TANOLALLLC@outlook.com
Phone: +1 240-394-1246
We appreciate your business and will do our best to make the return and refund process clear and convenient.